Customer service - Sea freight import

Hamburg, Germany

We are currently seeking an employee in costumer service for see freight import for an exciting position in Hamburg, Germany. Here is the information about the position:


  • You advise our customers fully on logistical issues in the area of sea freight import and meet the requirements with a high quality standard.
  • You will provide comprehensive support for customer orders, starting with implementation, through management of operational execution, to ensuring customer satisfaction after successful order completion.
  • You work closely with sales and operational departments to achieve common goals.
  • You are a competent contact person for the customer in difficult situations and handle possible complaints in a professional and solution-oriented manner.
  • You are responsible for the integration and maintenance of customer data and regularly create reports to analyze and optimize our services.


  • Successfully completed training in the field of freight forwarding and logistics services or comparable training with relevant professional experience in freight forwarding.
  • First professional experience in a comparable position in the international logistics industry, ideally in the area of sea freight import.
  • Strong communication skills and service orientation.
  • Confident, obliging and serious appearance.
  • Experienced handling of numbers as well as software applications (e.g. Microsoft Office).
  • Independent and proactive way of working.
  • Distinct ability to work in a team and flexibility.
  • Intercultural competence as well as good German and English skills.

We look forward to receiving your application - whether by email or simply via LinkedIn.
Do you have any questions? Then contact the Talent Acquisition Expert for this position, we are always at your disposal.

Do you have questions about this job? I look forward to receiving your inquiry.
Michel Rothgaenger Managing Director

You can reach our international team in Hamburg by phone at +49 40 53 799 1400 or by mail at