Customer service - Sea freight import

We are currently seeking an employee in costumer service for see freight import for an exciting position in Hamburg, Germany. Here is the information about the position:

YOUR TASKS AND RESPONSIBILITIES

• You advise our customers fully on logistical issues in the area of sea freight import and meet the requirements with a high quality standard.
• You will provide comprehensive support for customer orders, starting with implementation, through management of operational execution, to ensuring customer satisfaction after successful order completion.
• You work closely with sales and operational departments to achieve common goals.
• You are a competent contact person for the customer in difficult situations and handle possible complaints in a professional and solution-oriented manner.
• You are responsible for the integration and maintenance of customer data and regularly create reports to analyze and optimize our services.

YOU SHOULD HAVE THE FOLLOWING QUALIFICATIONS

• Successfully completed training in the field of freight forwarding and logistics services or comparable training with relevant professional experience in freight forwarding.
• First professional experience in a comparable position in the international logistics industry, ideally in the area of sea freight import.
• Strong communication skills and service orientation.
• Confident, obliging and serious appearance.
• Experienced handling of numbers as well as software applications (e.g. Microsoft Office).
• Independent and proactive way of working.
• Distinct ability to work in a team and flexibility.
• Intercultural competence as well as good German and English skills.

We look forward to receiving your application - whether by email or simply via LinkedIn.
Do you have any questions? Then contact the Talent Acquisition Expert for this position, we are always at your disposal.