You can reach our international team in Hamburg by phone at +49 40 53 799 1400 or by mail at

Air Traffic Management Assistant

Michel Rothgaenger
Michel Rothgaenger

Yesterday in Buenos Aires, today in Paris, and tomorrow in Delhi. This is commonplace for many business travelers, but also masses of goods are sent around the globe at fast intervals and cover huge distances by plane in a short time. International airports are the hub for passengers, their luggage and all air freight. To ensure that no chaos breaks out, there are people who are specially trained to coordinate all these processes and ensure smooth, gear-like intermeshing processes: air traffic management assistants.

Air traffic management assistants take on a wide range of tasks. On the one hand, it has a strong organizational orientation and requires a talent for logistical processes; on the other hand, many commercial activities are also part of everyday work. At the major airports, up to 100,000 passengers are handled every day, hundreds of thousands of tons of goods are handled and up to 1,000 take-offs and landings are recorded. Roughly speaking, the tasks can be divided into two main areas, namely passenger transport and freight transport.

Passenger transport

For passengers, Air traffic management assistants can be the point of contact from the first minute of a journey. For example, if you work for an airline, you are responsible for advising and supporting customers, calculating long-term ticket prices, issuing airline tickets and managing seat reservations. At another level, the assistant is responsible for creating flight plans, ordering and delivering in-flight catering with caterers and passenger handling on the ground. Foreign language skills are particularly important in customer contact. Technical understanding is also advantageous, because air traffic management assistants also arrange cleaning as well as maintenance and repair work on the various aircraft or procure fuel and spare parts. In addition, they also calculate standing and refueling times, which in turn are included in cost calculations.

Freight traffic

Air freight is the optimal solution for many goods in international trade because air transport is by far the fastest medium- and long-haul route. In addition, it is much more predictable and reliable than, for example, transport by road. Flight schedules have to be strictly adhered to worldwide except for minor deviations, otherwise, the entire organizational structure at airports would collapse. For goods with a limited shelf life or shipments with fixed deadlines, rapid and punctual transport by air is often the best choice of transport.

Air transport assistants have an equally varied and responsible job in freight transport, as well as passenger transport. Freight is not only accommodated in specially designed cargo aircraft. Almost every aircraft that takes off somewhere with passengers and their luggage, has additional cargo in its fuselage. Air traffic management assistants take over the planning and sale of cargo space in both aircraft types and monitor the correct loading directly in the cargo hold. To do this, they have to coordinate their work with customers, but in some cases also with freight forwarders and logistics companies. There are certain regulations for air transport. For example, air transport merchants have to prepare route documents and handle customs formalities for incoming and outgoing goods for international transport.

For long-term business development, they look after corporate customers and develop marketing strategies and concepts for passage and freight sales. Knowledge of industrial safety and the prevention of external hazards is indispensable for all persons working in flight operations.

International Framework

When you think about flying, you usually don't think about domestic flights that only cover short distances in Europe. Most people associate an airport with the gateway to the world, an international environment, a place where routes from all over the world cross. People or goods - they all have to go from A to B and back again or even further away. In the middle of this international mixture, air traffic assistants are active and scent the air from all over the world every day. They can work in travel agencies, airlines, international logistics companies, freight forwarders or airports. The logistical processes in air traffic are the same worldwide, both in the travel agency and at the airlines or airports, in order to keep operations running smoothly. Once you have arrived in this environment, many doors are open to you.

You can reach our international team in Hamburg by phone at +49 40 53 799 1400 or by mail at

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