IT Service Manager

Hamburg, Germany

We are currently seeking an IT Service Manager for a position in Hamburg, Germany. You can read more about the position below.

Your tasks:

  • Active support and care of our national and international new and existing customers as well as monitoring and implementation of contractual services
  • 1st level support for customer enquiries and case-closing customer care
  • Qualified handover of customer enquiries to 2nd/3rd level support
  • Ensure quality in customer service through customer analysis and development of process improvements
  • Maintenance of the Knowledgebase Management System
  • Licence management

Your profile:

  • Relevant professional experience in IT Service Management (ITSM)
  • Good understanding of ITIL processes
  • Knowledge of SAP security (SAP Basis, SAP authorisations) is an advantage
  • Very good skills in analysing complex IT processes
  • Independent, service- and customer-oriented way of working as well as high quality awareness
  • Excellent communication skills and a confident manner towards customers as well as a high level of commitment, flexibility and enjoy working in a team
  • Fluent German and good English skills

We look forward to receiving your application - whether by email or simply via LinkedIn.
Do you have any questions? Then contact the Talent Acquisition Expert for this position, we are always happy to help.

Ist dieser Job nicht der passende für dich? Kein Problem! Unsere Jobbörse bietet eine Vielzahl weiterer Möglichkeiten. Registriere dich jetzt in unserem Netzwerk für exklusive Karriereberatung und erhalten Sie neue Jobangebote vor allen anderen!
Do you have questions about this job? I look forward to receiving your inquiry.
Michel Rothgaenger Managing Director

You can reach our international team in Hamburg by phone at +49 40 53 799 1400 or by mail at