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Transcon Customer Service Agent

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Job detail

Job type: Supply Chain
Job level: Graduates
Where: Nogales, Arizona, United States view map

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operational system
  • Track and Trace Transcon files and reporting
  • Ensure accurate and timely client and vendor billing
  • Ensure delivery of freight and timely clearance when applicable
  • Interact with customers in arranging their shipments to meet customers service standards
  • Contribute and maintain good relationships with suppliers
  • Meet compliance at all times
  • Network communications, timely responses to emails and requests
  • Meet KPI standards in accordance with Company policy
  • Understand customers procedures and maintain updated internal DLSOPs

Qualifications

  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills;l Excel, Word, PowerPoint (advanced Excel, Access, and SQL skills preferred)
  • Hazardous Materials certification (preferred)
  • 2-3 years experience in domestic transportation, time definite truck and air operations, including routing, rating, booking, tracking/tracing (preferred)
  • Customer service experience (preferred)
  • Basic understanding of ISO/Quality and measurement process
  • Fluent in English required
  • Fluent in Spanish required
  • Bachelor Degree preferred

Additional Information

  • Position is full time – 40 hour work week Monday - Friday
  • Currently able to legally work in the United States
General information
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Job: Transcon Customer Service Agent
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