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Order Management - Agent

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Job detail

Job type: Supply Chain
Job level: Graduates
Where: Los Angeles, California, United States view map

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

To ensure that OM customers are served from/in the managing branch; to ensure that the right data is entered in the right place at the right time. Our systems must reflect reality in that they must show the true location of the freight and associated POs.

Major Duties and Responsibilities

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operating system
  • Track and trace Order Management files
  • Ensure timely clearance and delivery of freight to customer for Import shipments
  • Ensure documents are sent timely and arrival notices communicated to destination
    for Export shipments
  • Ensure accurate and timely client and vendor billing
  • Interact with our customers in arranging their international shipments, meeting
    customer service standards.
  • Meet compliance at all times to regulations. This includes internal policies
    and procedures such as Operational Process Standards (OPS) and external
    government regulations or customer’s policies / requirements.Understand
    department process flow, constantly looking for areas of improved
    efficiency
  • Ensure all customers standard operating procedures are followed and updated in
    the SOP
  • Meet KPI standards, as per the company’s procedures

Qualifications

  • 6 months to 1 year related experience and/or training; or equivalent
    combination of education and experience
  • Understanding of ocean documentation process a plus
  • Pro-active and strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint)
  • Hazardous Materials certification (preferred)
  • Fluent in English

Qualifications

Six months to one year related experience and/or training; or equivalent combination of education
and experience.

  • Operations/Industry Knowledge preferred.
  • A basic understanding of EDI will be needed. 
  • Thorough understandings of ocean shipment documentation process a plus.
  • Excellent oral and written communication skills.
  • A proven history of providing exceptional customer service at all levels.
  • Excellent organizational skills, time management skills in addition to a professional attitude.
  • Proven leadership attitude and background.
  • Strong MS Office skills including Excel, PowerPoint and Word.
  • 6 months to 1 year related experience and/or training; or equivalent
    combination of education and experience
  • Understanding of ocean documentation process a plus
  • Hazardous Materials certification (preferred)
  • Fluent in English

Additional Information

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time 
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance 
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan 
  • Training and Personnel Development Program

This position will require the individual to work Monday - Friday

All your information will be kept confidential according to EEO guidelines.

General information
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Job: Order Management - Agent
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