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Ocean Lead Agent

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Job detail

Job type: Supply Chain
Job level: Management
Where: Delhi, India view map

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.

Major Duties and Responsibilities

  • Logging files
  • Receive and update shipment status in a timely manner; issue shipment alerts
  • Track and trace ocean shipments
  • Dispatch shipments 
  • Import Document Compliance
  • Prepare ocean quotes for customers and sales staff
  • Complete shipment accoutning timely and accurately
  • Rate Filing
  • Provide customer service to specific accounts
  • Coordinate with our contracted vendors in procuring space and services
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Attend training classes and accumulate required number of training hours
  • Monitor Key perfomance indicators set to help provide exceptional customer service
  • Work with the Ocean Import Manager to ensure that the department meets its financial and productivity goals

Ensure smooth and timely freight process flow

  • Ensure accurate and timely data entry into our operational system
  • Track and Trace Ocean Export Files and reporting
  • Ensure documents are timely sent and arrival notices communicated to overseas and customers
  • Ensure accurate and timely client and vendors billing.
  • Interact with our customers in arranging their international shipments, meeting customer service standards.
  • Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).
  • Meet compliance at all times to regulations internal and external in accordance with government regulations.
  • Understand department process flow, and looking for best practices to improve operational efficiency and productivity
  • Ensure all customers standard operating procedures in place and updated in the SOPs

             Ensure smooth and timely freight process flow

  • Interact with our customers in arranging their international shipments, meeting customer service standards.

  • Ensure accurate and timely data entry and documentation related to Ocean export shipments

  • Track and Trace Ocean Export Files and reporting Ensure all customers standard operating procedures in place and updated in the DLSOPs

  • Overseas communications, timely responses to emails and requests (internal and external)

  • Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).

  • Meet compliance at all times to regulations internal and external in accordance with government regulations.

Qualifications

  • Thorough understanding of ocean shipment documentation process a plus

  • Operations/Industry knowledge preferred but not required

  • Effective interpersonal skills, including proven abilities to listen, comprehend,
    effectively communicate clearly and concisely to obtain positive results.

  • Pro-active, strong organizational skills.

  • Proven analytical skills

  • Good computer skills (Excel, Word).

  • Fluent in English

Additional Information

Expeditors offers excellent benefits

  • Employee Stock Purchase Plan 
  • Training and Education Program
General information
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Job: Ocean Lead Agent
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