APL Logistics (APLL) designs and operates smart globally integrated supply chains. We combine logistics solutions with transportation services across the world. APLL is a member of Kintetsu World Express group (KWE), a global logistics services provider. Operating in more than 110 locations in 60 countries, APLL manages 200 logistics facilities covering over 20 million square feet globally. With more than 7,600 logistics professionals across the world with local market knowledge, APLL is your trusted global logistics partner. For additional company information, please refer to www.apllogistics.com
To manage the file opener, data entry, traffic and classifier personnel for a team of accounts with the goal of keeping the entries/cargo moving in a timely manner. To provide support to the team in solving problems that arise throughout the entry process. To be the main point of contact for our customers in order to serve their needs. Responsible for local CBP/OGA liaison government holds/compliance.
This position is responsible for, but not limited to, the following:
Manage the flow of the entries through the team per customer. Manage customer service & complete accountability of each customer under their management. This includes customer interface, customer satisfaction, revenue, growth of these accounts, etc. This position has complete ownership and accountability of these customers.
Answer customer emails and phone calls throughout the day. Participate in customer meetings representing Carmichael (i.e. QBRs, period reviews, teleconferences, etc.).
Classify entries, issue delivery orders and perform other related worked required on accounts.
Hire, train, develop and motivate staff
Solve entry and traffic related problems that come up during the day.
Timely processing of Customs entries.
Timely movement of cargo.
Timely issuance of billing invoices.
High School diploma; college degree preferred
5+ years in Customs Brokerage
Leadership, attention to detail, well organized, decision making, strong follow up skills, and MS Office proficiency
Additional Knowledge, Skills and Abilities
Teamwork – showing a commitment to teamwork and collaboration
Respect – extending dignity and respect to all people
Integrity – fostering trust and a positive work environment
Innovation – bringing creativity to the workplace
Customer Focus – achieving Company, department, and personal goals through a strong customer focus
APL Logistics is an Equal Opportunity Employer: disability/veteran.
Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at APLL_ApplicantAssistance@apllogistics.com.
Posted Date4 weeks ago