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Distribution Customer Service Agent (Swing Shift)

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Job detail

Job type: Supply Chain
Job level: Graduates
Where: Sumner, Washington, United States view map

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Distribution Department.

Major Duties and Responsibilities

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operating system
  • Track and trace shipments as required
  • Utilize Process Monitors and Workflows on daily basis
  • Ensure timely movement and delivery of freight to customers 
  • Ensure accurate and timely client invoicing
  • Interact with our customers in arranging their shipments, exceeding customer service expectations
  • Contribute to maintain strong relationships with suppliers (steamship lines, trucking companies, and others)
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Ensure all customers' standard operating procedures are followed and updated
  • Meet KPI standards, as per the company procedures
  • Client and vendor communications, timely responses to emails and requests (internal and external)
  • Please note, the hours for this position are 2pm - 11pm

Qualifications

  • Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience
  • Understanding of transportation documentation and terms is a plus
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Strong desire to learn
  • Good computer skills (Excel, Word, PowerPoint)
  • Fluent in English

Reporting Structure

  • Lead Agent, Supervisor and Manager

Additional Information

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time 
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance 
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan 
  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

General information
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Job: Distribution Customer Service Agent (Swing Shift)
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This job posting is operated by Expeditors. For the application process, we will now take you to the company's website.