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Customs Rater

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Job detail

Job type: Supply Chain
Job level: Professionals
Where: Vancouver, British Columbia, Canada view map

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Scope of Position:

To lead and manage a Customs brokerage department within a branch so that the department has strong
technical expertise, flawless operational execution, strong infrastructure, strong and knowledgeable personnel, strong customs compliance, efficiency, profitability, and continual growth.

Job Description


  • Ensure smooth and timely customs process flow.
  • Ensure accurate and timely client billing.
  • Understand all the elements of the import and export customs DLSOP (Desk Level Standard
    Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations.
  • Ensure accurate and timely data entry into our operating system.

  • Transpose customs declaration information from documents, or other sources into the
    customs entry system to allow for the build of a valid customs declaration.

  • Assist with verification of customs declaration information and the submission of such
    to the customs authority.

  • Track and trace Customs files.

  • Interact with customs authorities to address any issues/questions that may arise during
    the clearing process.

  • Attend any customs inspections or present documents to customs authorities when such
    are requested.

  • Act as the liaison between the customs authorities (or other government agencies
    and customers)

  • Ensure timely customs clearance of cargo to customer for Import and Export shipments.

  • Verify documents received for Import and Export customs purposes are compliant and

  • Interact with our customers in arranging their international shipments, meeting customer
    service standards.

  • Contribute to maintain strong relationships with customs officers.

  • Ensure compliance at all times to regulations. This includes internal policies and
    procedures such as Operational Process Standards (OPS) and external government regulations (eg. OEA) or customer policies / requirements.
  • Understand department process flow, constantly looking for areas of improved
  • Keep up to date on all regulatory requirements governing the import and export of goods. This includes but is not limited to customs procedures for imports and exports, other government
    agency requirements i.e. health, agricultural, police and military, export controls and prohibited and restricted goods. Meet KPI standards, as per the company’s procedures.
  • Overseas communications, timely responses to emails and requests (internal and

  • Escalation of problems to Management when necessary

Personal Development:

  • Meets company standards of 52 hours training per year per employee.
  • Attend training classes when required.
  • Complete mandatory training when required.


  • Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.


6 months to 1 year related experience and/or training; or equivalent combination of
education and experience. Good knowledge of customs brokerage process and system essentialGood knowledge of customs legislation, especially with regards to classification, valuation
and origin. Understanding of ocean and air documentation process.Knowledge of air, road and ocean transport.Good knowledge of incotermsEffective interpersonal skills, including proven abilities to listen, comprehend,
effectively communicate clearly and concisely to obtain positive results.Pro-active, strong organizational skills.Good computer skills (Excel, Word, PowerPoint).

Hazardous Materials certification (preferred).

Fluent in English.

Additional Information

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance
  • RRSP Retirement Savings Plan
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
General information
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Job: Customs Rater
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