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Commercial M/F

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Job detail

Job type: Operations
Job level: Professionals
Where: Shanghai, China (People's Republic of) view map

Entity

The Bolloré Group is one of the 500 largest companies in the world, it now holds strong positions in all its activities around three business lines, Transportation and Logistics, Communication, Electricity Storage and solutions.

Bolloré Transport & Logistics is one of the world's leading transportation groups with 36,000 employees spread among 105 countries where it carries out its business activities in ports, freight forwarding, railways and in oil logistics.

Continuously adapting to the changing needs of its customers, Bolloré Logistics has enhanced its know-how to be recognized as a leading supply chain global provider, ranked among the 10 leading global groups in the sector, including the first integrated logistics network in Africa.

Being part of Bolloré Ports means engaging with an international and visionary Group. A Group that constantly embarks on new undertakings. A Group that invests and innovates.

  

JOB PURPOSE
  • Being a single window for the customers and facilitating effective communications between the customers, operations teams, local and management team on day-to-day implementation project and progressively hand over the project to the operation team;
  • Participate to operational process continuous improvement and quality deployment program according to customer's requirements and company standards

KEY JOB FUNCTIONS

A. Business Implementation

  • Define implementation planning through a professional project management methodology
  • Provide inputs on scope and timeline for existing or new implementation projects
  • Establish and document Standard Operation Procedures (SOP) & performance (KPI/KOI) reports
  • Share implementation package and conduct onsite / offline training for operational staff & customer service to ensure that SOP are properly adhered by entities
  • Document and define the scope of work and proper account organization
  • Work with functional experts (CBS/OCM) in designing appropriate business solutions/operational processes and implement these solutions/processes accordingly (such as PO management, tracking solutions, etc.)
  • Ensure proper account mapping in TMS and CRM
  • Safeguard contractual tariffs application
  • Ensure that all assigned projects with its own set of deliverables are implemented within the scope and timeline as defined in the implementation planning
  • Support other tasks requested by Manager as and when needed


B. Post Implementation Continuous Improvement

  • Deliver agreed key performance objectives and indicators and conduct post-implementation project review (service deviation root cause analysis)
  • Conduct gap analysis at operational level against service level commitments towards the customers to ensure operational stability is maintained with issues resolution being actively attended
  • Ensure compliance with client service agreement to meet KPIs and SLAs across the region
  • Participate in the regular performance reviews with the client
  • Facilitate resolutions and escalations per client operational guidelines at the Greater China level; liaises with Regional / Global Account Manager on operational, financial, escalation and exceptions issues as relevant
  • Obtain customer feedback via the opportunity of business review
  • Pro-actively analyze customer requirements and objectives, and develop appropriate innovative solutions with well-defined value propositions, Service Level Agreements, scope of work
  • Assist in implementation of new customer requirements on existing operations
  • Take initiative to have best practices shared across Key Account Management team
  • Prepare, share, implement and coordinate the improvements actions plan


BASIC SKILL LEVEL REQUIREMENTS
  • Master or above degree (Engineering or Business school);
  • At least 5 years of experience in Transportation / Logistics industry ,previous experience in Account Management is a plus ;
  • Exemplary interpersonal skills with an ability to communicate at all levels to maintain relationships and cooperation in
  • Advance skills in MS Excel, PowerPoint and Word;
  • Strong organizational skills (prioritize, plan, multi-task, assign, follow and control);
  • Fluent in oral and written English;
  • Outstanding interpersonal and communication skills;>
  • Outstanding interpersonal and communication skills;>
General information
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Job: Commercial M/F
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