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Analyst - Customer Business Analytics Team

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Job detail

Job type: Supply Chain
Job level: Graduates
Where: Chicago, Illinois, United States view map

Company Description

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description


Expeditors’ Account Management Program is looking for a highly motivated individual who is capable of enhancing the service to our Global and Corporate Accounts through improvement and development of technology and data analysis.


Constantly seek and incorporate new technologies and technical advancements into Expeditors’ offerings to their customers.Create new solutions that will enhance the Account Management Program and its associated stakeholders.Be responsible for evaluating and improving the method of how Expeditors delivers data and information to its customers by seeking to build commonality and consistency across segments of data sourcing and reporting.Serve as a liaison with corporate reporting entities and the Account Management Program’s Directors and Senior Vice President; helping to quantify productivity results of each solution created.Assist Account Managers with data requirements needed to monitor operational execution of customer Key Performance Indicators.Collaborate with Regional and Local Business Process Analysts on projects relating to the development of Business Intelligence and Analytics.Collaborate with other peer teams on best practices and technology solutions.

Including, but not limited to, the following software platforms:

o Microsoft Power View, Access, Excel, Power Point

o Business Intelligence Software (Inetsoft, Tableau, JMP)

o Business Analytics Software (SAS, SPSS, SAP)

Create reporting solutions based on the needs of Expeditors’ Customers and/or Account Management Teams

o Internal Reporting - operational status and exception reports

o Quarterly Business Reviews- strategic assessment of customer’s business

o Customer Reporting - customized financial reporting

Define project and analyze system requirements

o Identify data and format needed to support customized solutions

o Recognize challenges to data requirements seeking alternative solutions within Expeditors’ Network

o Source information across multiple data warehouses

o Construct data merging mechanisms and implement database maintenance

  • MS Access, Excel, Power View
  • Inetsoft
  • SQL Databases

o Maintain SOP library for projects

o Transition Tools to stakeholders within Expeditors Network


Bachelor’s Degree required

Specific programming/development skills

o VBA for Office development (MS Access/Excel application development)

o Java scripting

o SQL for DB2, Vertica, SQL Server, MySQL

o Inetsoft Reporting

o Business Intelligence report development

Strong knowledge of Microsoft Access and Excel

Ability to design creative solutions to meet business needs

Strong analytical skills

Effective interpersonal skills – ability to relate to employees at all levels

Additional Information

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time 
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance 
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan 
  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

General information
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Job: Analyst - Customer Business Analytics Team
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