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Air Import Agent

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Job detail

Job type: Supply Chain
Job level: Graduates
Where: Vancouver, British Columbia, Canada view map

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

Scope of Position:

Ensure the proper and timely movement of freight and information, while providing an
exceptional customer service within the Air Import department.

Major Duties and Responsibilities:   

  • Ensure smooth and timely freight process flow.
  • Ensure accurate and timely data entry into our operating system.

  • Track and trace Air Import files as required. This can be either internally via exp.o
    or externally via airline websites or by telephone to airline offices.

  • Use Work Flow on daily basis

  • Ensure timely delivery of freight to customers for Import shipments.

  • Ensure documents are timely sent to customer or broker for customs purposes.
  • Ensure accurate and timely client and vendors billing.
  • Interact with our customers in arranging their international shipments, meeting customer
    service standards.
  • Contribute to maintain strong relationships with vendors (airlines, trucking companies,
    and others).
  • Meet compliance at all times to regulations. This includes internal policies and
    procedures such as Operational Process Standards (OPS) and external
    government regulations or customer’s policies / requirements.
  • Understand department process flow, constantly looking for areas of improved
  • Ensure all customers standard operating procedures are followed and updated in the
  • Meet KPI standards, as per the company’s procedures.
  • Overseas communications, timely responses to emails and requests (internal and

Personal Development:

  • Meets company standards of 52 hours training per year per employee.
  • Attend training classes when required.
  • Complete mandatory training when required.


  • Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.


Qualifications, Experience and Education Requirements

  • 6 months to 1 year related experience and/or training; or equivalent combination of
    education and experience.
  • Understanding of air documentation process a plus.
  • Effective interpersonal skills, including proven abilities to listen, comprehend,
    effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Good computer skills (Excel, Word, PowerPoint).
  • IATA certification (preferred)
  • Fluent in English.

Additional Information

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance
  • RRSP Retirement Savings Plan
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
General information
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Job: Air Import Agent
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This job posting is operated by Expeditors. For the application process, we will now take you to the company's website.