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Air Export Gateway Agent

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Job detail

Job type: Supply Chain
Job level: Professionals
Where: Grapevine, Texas, United States view map

Company Description

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

Scope of Position: To timely process and consolidate air export shipments, while ensuring consistent communication with branches and providing an exceptional customer service.

Major Duties and Responsibilities:

  • Prepare master air waybills and needed documentations
  • File customs documents • Ensure smooth and timely freight process flow
  •  Receive and update shipment status in a timely manner
  • Ensure accurate and timely data entry into our operating system.
  • Track and Trace Air Export shipments
  • Interact with branches in arranging their international shipments, meeting / exceeding customer service standards.
  • Coordinate with our contracted service providers in procuring space and services
  • Contribute to maintain strong relationships with service providers (Airlines, trucking companies, and others).
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Meet KPI standards, as per the company’s procedures.
  • Overseas communications

Personal Development

  • Meets company standards of 52 hours training per year per employee.
  • Attend training classes when required.
  • Complete mandatory training when required. Culture:
  • Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
  • Maintain secure and clean work areas .



Experience and Education Requirements

  •  6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
  • Understanding of air documentation process a plus.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Good computer skills (Excel, Word). • IATA/FIATA and Hazardous Materials certification a plus
  • Fluent in English

Additional Information

Successful candidate must pass the company's defined background check.

All your information will be kept confidential according to EEO guidelines. 


  • Attractive salary
  • Voluntary, contributory Pension Scheme
  • Private Medical Insurance
  • Stock Purchase Plan
  • Training and Personnel Development Program
General information
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Job: Air Export Gateway Agent
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This job posting is operated by Expeditors. For the application process, we will now take you to the company's website.