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Air Export Agent

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Job detail

Job type: Supply Chain
Job level: Graduates
Where: Buffalo, New York, United States view map

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.

Major Duties and Responsibilities

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operational system
  • Track and Trace Air Export files and reporting
  • Use Workflows on daily basis
  • Ensure arrival notices are communicated to overseas and customers
  • Ensure accurate and timely client and Service Providers billing
  • Interact with our customers in arranging their international shipments, meeting customer service standards
  • Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
  • Meet compliance at all times with internal and external regulations in accordance with government regulations
  • Understand department process flow, looking for best practices to improve operational efficiency and productivity
  • Ensure all customers standard operating procedures are in place and updated
  • Meet KPI standards in accordance with the Company’s procedure
  • Overseas communications, timely responses to emails and requests (internal and external)

Qualifications

  • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
  • Understanding of air documentation process a plus
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint)
  • IATA certification (preferred)
  • Fluent in English

Reporting Structure

  • Air Export Lead Agent, Supervisor and Manager

Additional Information

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time 
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance 
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan 
  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

General information
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Job: Air Export Agent
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This job posting is operated by Expeditors. For the application process, we will now take you to the company's website.