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Agent - Order Management (OM)

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Job detail

Job type: Supply Chain
Job level: Graduates
Where: Ho Chi Minh City, Ho Chi Minh, Vietnam view map

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

Major Duties and Responsibilities

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operating system
  • Track and trace Order Management files
  • Ensure timely clearance and delivery of freight to customer for all shipments
  • Ensure documents are sent timely and arrival notices communicated to destination for Export shipments
  • Ensure accurate and timely client and vendor billing
  • Interact with our customers in arranging their international shipments, meeting customer service standards.
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Ensure all customers standard operating procedures are followed and updated in the DLSOP
  • Meet KPI standards, as per the company’s procedures


  • Fresh graduated student from Foreign Trade or economics or Marine University/ College or having 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
  • Understanding of ocean documentation process a plus
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint)
  • Hazardous Materials certification (preferred)
  • Fluent in English
  • Willing to put extra hours, as required
  • Well-organized, innovative, self-motivated
  • Able to work in the team, under high pressure and tight deadline

Additional Information

Expeditors offers excellent benefits

  • Benefits complied with local law
  • Health Plan: Medical, Accident Insuarance
  • Employee Stock Purchase Plan 
  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

General information
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Job: Agent - Order Management (OM)
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This job posting is operated by Expeditors. For the application process, we will now take you to the company's website.